Privacy Policy
Last updated: April 3, 2026
This Privacy Policy explains how Befikra (“Befikra”, “we”, “our”, or “us”) collects, uses, stores, and protects your information when you use our website, applications, and services (collectively, the “Services”).
By accessing or using Befikra, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We collect information necessary to operate, improve, and secure our Services.
A. Information You Provide
This includes information you voluntarily provide when creating an account, using the platform, or contacting support:
- Name, email address, and phone number
- Business name, organization details, and profile information
- Account login credentials
- Payment and billing information
- Customer, booking, and operational data entered into the platform
- Messages, enquiries, and support communications
B. Information Collected Automatically
When you use Befikra, certain information is collected automatically, including:
- IP address and browser type
- Device type, operating system, and usage activity
- Pages visited, features used, and interaction behavior
- Access times and session information
- Cookies and similar tracking technologies
This information helps improve platform performance, security, and usability.
2. How We Use Your Information
We use collected information to:
- Provide, operate, and maintain Befikra Services
- Enable lead management, bookings, payments, and communication features
- Improve platform functionality, performance, and user experience
- Respond to support requests and user enquiries
- Send important service updates, alerts, and notifications
- Monitor platform usage and prevent misuse, fraud, or unauthorized access
- Enhance automation, analytics, and AI-powered features
We do not use your data for unrelated purposes without your consent.
3. Sharing Of Information
We do not sell, rent, or trade your personal information.
We may share information only in the following situations:
- With trusted third-party service providers, such as payment processors, hosting providers, messaging services, and analytics providers
- When required by law, legal process, or regulatory authorities
- To protect the rights, safety, security, and integrity of Befikra and its users
- To provide integrations you have explicitly enabled (such as WhatsApp, Instagram, email, or payment providers)
All service providers are contractually obligated to protect your data.
4. Data Security
Befikra uses industry-standard security measures to protect your data, including:
- Secure data storage and encryption practices
- Access controls and authentication systems
- Monitoring and protection against unauthorized access
However, no internet-based system can guarantee complete security, and users are encouraged to use secure passwords and maintain account confidentiality.
5. Cookies And Tracking Technologies
Befikra uses cookies and similar technologies to:
- Improve website and platform functionality
- Understand user behavior and usage patterns
- Personalize user experience
- Maintain login sessions and preferences
You may control cookie settings through your browser preferences. Disabling cookies may affect certain platform features.
6. Data Retention
We retain data only for as long as necessary to:
- Provide and maintain our Services
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
- Improve system performance and reliability
Users may request deletion of their data, subject to legal and operational requirements.
7. Your Rights And Control
You have the right to:
- Access the personal information associated with your account
- Update or correct your information
- Request deletion of your account and associated data
- Control communication preferences
- Request clarification about how your data is used
To exercise these rights, contact us at support@befikra.com
8. Third-Party Integrations And Links
Befikra may integrate with or link to third-party services such as:
- Email providers
- Payment gateways
- Analytics tools
These services operate under their own privacy policies, and Befikra is not responsible for their practices. We only access and use data necessary to provide requested integrations.
9. Children's Privacy
Befikra is intended for use by businesses and individuals aged 18 and above.
We do not knowingly collect personal information from individuals under the age of 18. If such data is discovered, it will be removed promptly.
10. Changes To This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in services, legal requirements, or platform functionality.
Updated versions will be posted on this page with the revised date. Continued use of Befikra constitutes acceptance of the updated policy.
11. Contact Information
If you have questions about this Privacy Policy or your data, please contact:
Befikra Support
Email: support@befikra.com